Yes. Every batch is independently tested for purity, potency, heavy metals, and banned substances. Relevant products are HASTA certified and WADA-screened.

HASTA (Human and Supplement Testing Australia) tests every batch for over 250 banned substances. This ensures our products are safe for elite athletes and meet the strictest standards globally.

Most of our products are both vegan-friendly and gluten free. Check individual product pages for specific ingredient details.

No. We use natural flavours and colours only. No artificial additives. Ever.

Our products are manufactured in Australia and the United States using certified food safe and NSF GMP approved facilities.

Yes. Our products are designed to complement each other. However, we recommend consulting with a healthcare professional if you have specific health concerns or are taking medication.

No. You can checkout as a guest. However, creating an account allows you to track orders, manage subscriptions, and access exclusive offers.

We accept Visa, Mastercard, Amex, PayPal, Apple Pay and Afterpay.

Yes. All transactions are encrypted and processed through secure payment gateways. We never store your full credit card details.

Yes. Enter your promo code at checkout before completing your order.

Yes. For bulk orders or corporate wellness programs, contact hq@aliviawellness.com.

We ship Australia-wide.

Free standard shipping on orders over $150 AUD.

Orders under $150 are location dependent.

Metro areas: 2-5 business days

Regional areas: 5-7 business days

You'll receive a tracking number once your order is dispatched.

Yes. You'll receive a tracking link via email once your order ships. You can also track your order from your account dashboard.

Yes. Express shipping is available at checkout. Delivery within 1-3 business days to metro areas.

We're sorry to hear that. Contact us at hq@aliviawellness.com within 48 hours with photos, and we'll arrange a replacement immediately.

If your order hasn't shipped yet, contact us immediately and we'll update the address. Once shipped, we cannot change the delivery address.

Subscribe and save 15% on every order. Your subscription automatically renews monthly, and you can pause, skip, or cancel anytime.

Save 15% on every order. Plus, you'll get early access to new products and exclusive subscriber offers.

Yes. Manage your subscription from your account dashboard. Choose from 30, 45, or 60-day delivery cycles.

Yes. Pause or skip your next delivery anytime from your account. No penalties.

Cancel anytime from your account dashboard or email hello@aliviawellness.com. No lock-in contracts. No cancellation fees.

Your card is charged on the day your order ships. You'll receive an email notification 3 days before each renewal.

Yes. Add or remove products from your subscription anytime through your account dashboard.

Hydration: Immediate

Hydrogen tablets: 1-2 weeks

Creatine: 2-4 weeks

EAAs: 1-2 weeks

Sleep gummies: Same night

Individual results may vary. Consistency is key.

Yes. Most products can be mixed. However, hydrogen tablets should be dissolved separately in water for optimal efficacy.

Just continue with your regular schedule. Don't double up to make up for a missed dose.

We recommend sticking to the suggested serving size. More is not always better. If you have specific needs, consult a healthcare professional.

30-day satisfaction guarantee. If you're not happy with your purchase, return to us within 30 days for a full refund.

Products must be unopened and in original condition for a refund.

No. However, if you received a faulty product or the wrong item, we'll arrange a replacement or full refund.

Email hello@aliviawellness.com with your order number and reason for return. We'll provide a return label and process your refund once we receive the item.

Refunds are processed within 5-7 business days of receiving your return. You'll be notified via email once the refund is complete.

No. We provide a prepaid return label for all valid returns within Australia.

Yes. Contact us to arrange an exchange. We'll ship your replacement as soon as we receive your return.

Yes. Relevant products are HASTA certified. Safe for professional and amateur athletes subject to drug testing.

Yes. Email hello@aliviawellness.com with your batch number (found on the product label), and we'll send you the Certificate of Analysis (COA).

Our products use clinically researched ingredients at safe doses. However, individual responses vary. Discontinue use and consult a healthcare professional if you experience any adverse effects.